Archive for the 'help' Category

So Far, So Good

August 30, 2007

So Far, So Good

Ok, so we’ve fixed the problem with our contact emails, and retrieved what we think is all the messages which were in limbo.

But if you’ve sent us an email in the last few days and not gotten a reply yet, please resend it.

Also, there were complaints of filters not working; that glitch, too, has been fixed so your content results should be consistent now, but let us know if you see anything to the contrary (yes, emails on the contact page are receiving messages now).

Otherwise, the upgrade went just great.

An update to the help is in the works, as well as more details about the recommendations engine (yes, there really is one).

Feedburner Redirects

July 19, 2007

We’ve gotten a lot of complaints about RSS feeds which get redirected to Feedburner.

Usually, it happens like this: the web site you’re looking at says its RSS link is http://blah.com/rss.xml but if you were to click that link, you get a stub of html redirecting you to http://feeds.feedburner.com/blah instead, which is where the RSS really is (and no, there’s no RSS at that particular link, I’m just using it as an example, ‘k?).

So if you type http://blah.com/rss.xml into SeekSift, you’ll get back an error message saying there’s no syndicated there (because there isn’t).

Using the ultimate Feedburner address (in our little example http://feeds.feedburner.com/blah) would work, because that’s exactly the type of data we’re expecting.

The obvious thing to do is just follow the redirect, but we’re wary of making changes just for Feedburner; also, from a security perspective it’s better not to just follow, blindly, any redirect that gets presented to you.

So, for now, we ask that you figure out the actual address (and if you’ve read this far, you’ll know how to do that), but if the feedback to accommodate these Feedburner redirects continues, we’ll have to consider making a change.